Privacy Policy

Last updated: 6th February 2026

1. Introduction

This Privacy Policy explains how Realise Bars Ltd, trading as Tipsy Cow (“we”, “us”, or “our”), collects, uses, stores, and protects your personal data when you visit our website tipsycow.co, make bookings, sign up to our mailing list, or otherwise interact with us online or in person.

We are committed to protecting your privacy and handling your personal data transparently and securely, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

Realise Bars Ltd
Trading as: Tipsy Cow
Website: https://tipsycow.co
Email: admin@realisebars.co.uk
Registered address: Brightfield Business Hub, Orton Southgate, Peterborough, PE2 6XU

3. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Directly

  • Name

  • Email address

  • Telephone number

  • Booking details (date, time, party size, special requests)

  • Marketing preferences

  • Any information you submit via contact forms, booking enquiries, or email correspondence

b) Booking Information (Third-Party Systems)

When you make a booking via a third-party booking provider, that provider may collect personal data on our behalf. We receive only the information necessary to manage your booking.

c) Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device and operating system

  • Pages visited and time spent on the site

  • Referral source

This information is collected using cookies, analytics tools, and server logs.

4. How We Use Your Personal Data

We use your personal data to:

  • Manage table bookings, reservations, and event enquiries

  • Respond to messages or enquiries

  • Send booking confirmations or service-related communications

  • Send marketing communications (only where you have given consent)

  • Improve our website, services, and customer experience

  • Maintain website security and prevent misuse

  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Consent – where you opt in to marketing communications

  • Contract – where processing is necessary to fulfil a booking or service request

  • Legitimate interests – to operate, improve, and secure our business and website

  • Legal obligation – where required by law (e.g. licensing, accounting, or regulatory requirements)

6. Marketing & Mailing List Consent

Where you choose to sign up to our mailing list, we will collect your email address and (where applicable) your name.

  • You will only receive marketing communications if you have explicitly opted in

  • You can unsubscribe at any time using the link in our emails or by contacting us

  • We do not sell or share your data for third-party marketing purposes

Marketing communications may include:

  • Events and promotions

  • Special offers

  • News and updates about Tipsy Cow

7. Online Bookings (Third-Party Providers)

We use third-party booking systems to manage online reservations.

  • These providers act as data processors

  • They process personal data in accordance with their own privacy policies

  • We recommend reviewing the booking provider’s privacy policy before submitting your details

We only access booking data necessary to manage reservations and provide our services.

8. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly

  • Analyse visitor behaviour and site performance

  • Improve user experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

For more information, please refer to our Cookie Policy (if separate).

9. Third-Party Services

We may share limited personal data with trusted third parties where necessary, including:

  • Website hosting provider: Riselabs Ltd

  • Website analytics providers

  • Email marketing platforms

  • Online booking system providers

  • Website security and performance services

All third parties are required to process data securely and in compliance with UK data protection law.

10. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data, including:

  • Secure servers and hosting

  • SSL encryption

  • Restricted access to personal data

  • WordPress security and monitoring tools

Despite our efforts, no online system can be completely secure. You provide personal data at your own risk.

11. Data Retention

We retain personal data only for as long as necessary:

  • Booking data is retained for operational and accounting purposes

  • Marketing data is retained until you withdraw consent

  • Enquiry data is retained only as long as needed to respond

When data is no longer required, it is securely deleted or anonymised.

12. Age-Related Information

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us so it can be removed.

13. CCTV and On-Premises Data (If Applicable)

If CCTV is used on our premises, footage is collected for the purposes of crime prevention and public safety. Footage is retained only for a limited period unless required for legal reasons.

14. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, please contact us using the details above.

15. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

We encourage you to contact us first so we can address your concerns directly.

16. External Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date shown at the top.